Some systems are experiencing issues

Past Incidents

29th September 2025

No incidents reported

28th September 2025

No incidents reported

27th September 2025

No incidents reported

26th September 2025

Issue with incoming connections to Heysender

Update 29th of September 10:30 CEST: All systems are running as expected. We're marking this as fixed.


Update 18:11 CEST: We're sending emails without issues but we're still not logging HTML and text content or attachments. We have decided to let everything stabilise so on Monday we will bring everything back to working order.


Update 27th of September 10:10 CEST: Our hosting provider is still working on bringing their S3 storage back up. We're sending emails without issues but we're still not logging all data due to S3 storage being offline. We will update here when we're actively logging everything again.


Update 21:45 CEST: We're sending emails again. We have bypassed S3 storage which we use to save HTML content, text content and attachments of sent emails. For now these will not be saved to log and will not be available for lookup in the interface. As soon as S3 storage runs again we will re-enable it.

We apologise sincerely for the issues this has caused. If you have any questions do not hestitate to contact support.


Update 21:30 CEST: S3 has been bypassed. We're running final tests before opening the system externally. We will update again within the next 20 minutes.


Update 21:10 CEST: We're working on bypassing S3 storage to get all systems running again. We will update again within the next 20 minutes.


Update 20:50 CEST: Due to an issue with our hosting provider's S3 storage we're currently experiencing difficulties accepting incoming SMTP and API connections. We're looking into solutions. New status will follow in 20 minutes.

25th September 2025

No incidents reported

24th September 2025

No incidents reported

23rd September 2025

No incidents reported