heysender - Issue with incoming connections to Heysender – Incident details

All systems operational

Issue with incoming connections to Heysender

Resolved
Major outage
Started 10 months agoLasted 3 days

Affected

App

Degraded performance from 6:53 PM to 8:30 AM

API

Major outage from 6:53 PM to 8:45 PM, Operational from 8:45 PM to 8:30 AM

Incoming SMTP

Major outage from 6:53 PM to 8:45 PM, Operational from 8:45 PM to 8:30 AM

Outgoing SMTP

Operational from 6:53 PM to 8:30 AM

Updates
  • Resolved
    UTC
    Resolved

    All systems are running as expected. We're marking this as fixed.

  • Update
    UTC
    Update

    We're sending emails without issues but we're still not logging HTML and text content or attachments. We have decided to let everything stabilise so on Monday we will bring everything back to working order.

  • Update
    UTC
    Update

    Our hosting provider is still working on bringing their S3 storage back up. We're sending emails without issues but we're still not logging all data due to S3 storage being offline. We will update here when we're actively logging everything again.

  • Monitoring
    UTC
    Monitoring

    We're sending emails again. We have bypassed S3 storage which we use to save HTML content, text content and attachments of sent emails. For now these will not be saved to log and will not be available for lookup in the interface. As soon as S3 storage runs again we will re-enable it.

    We apologise sincerely for the issues this has caused. If you have any questions do not hestitate to contact support.

  • Update
    UTC
    Update

    S3 has been bypassed. We're running final tests before opening the system externally. We will update again within the next 20 minutes.

  • Identified
    UTC
    Identified

    We're working on bypassing S3 storage to get all systems running again. We will update again within the next 20 minutes.

  • Investigating
    UTC
    Investigating

    Due to an issue with our hosting provider's S3 storage we're currently experiencing difficulties accepting incoming SMTP and API connections. We're looking into solutions. New status will follow in 20 minutes.