heysender - Issue with logging – Incident details

All systems operational

Issue with logging

Resolved
Major outage
Started over 1 year agoLasted 12 minutes

Affected

App

Major outage from 1:51 PM to 2:03 PM

API

Major outage from 1:51 PM to 2:03 PM

Incoming SMTP

Major outage from 1:51 PM to 2:03 PM

Outgoing SMTP

Operational from 1:51 PM to 2:03 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are currently experiencing e-mails with logging in Heysender. Our hosting partner is updating a key part of their infrastructure which we use to store log files making us unable to handle the logs. We have made a change to the system so we bypass logging of text and HTML versions which solves the issue for now. We will update when all is back to normal.