heysender - Issues with email delivery – Incident details

Incoming SMTP experiencing degraded performance

Issues with email delivery

Resolved
Operational
Started 1 day agoLasted less than a minute

Affected

Incoming SMTP

Operational from 8:19 AM to 8:19 AM

Updates
  • Resolved
    Resolved

    Today at 9:19 a colleague rebooted a set of servers used in our hosting setup. Due to a miscommunication queues were not restarted after the reboot which resulted in Heysender not handling a subset of incoming emails via SMTP. The issue was rectified at 9:55.

    We apologise for sincerely for the issue. Do not hesitate to get in touch if you have questions regarding this post.